Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at barkworthyemporium@gmail.com 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods such as treats, supplements or food

Please get in touch if you have questions or concerns about your specific item. 

We do not refund toys that have been damaged by dogs during play

Unfortunately, we cannot accept returns on sale items

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

Please note postage is non refundable

Please remember it can take some time for your bank or credit card company to process and post the refund too.